Remote Patient Monitoring
Case Study
Solution
Penn State Health partnered with Mireo to create a remote monitoring system for heart failure patients with three components: medical devices to track vital signs, secure data transfer from homes to providers, and a clinical dashboard for patient monitoring. Mireo’s digital health specialists guided the selection and integration of these elements while ensuring HIPAA compliance and seamless adoption by both patients and providers.
After enrolling in the RPM program, patients receive a kit delivered to their home that includes devices to take measurements and share them securely with the patient's physician and care team. Each kit contains:
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Connected blood pressure monitor
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Connected weight scale
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Pre-configured tablet with cellular connectivity (no WiFi required)
Patients can immediately start monitoring their blood pressure and sharing their data with their clinician(s). The kit must be ordered by a healthcare provider and is available to patients at little to no cost and is reimbursable through Medicare.
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Implementation
Mireo’s team of digital health specialists worked closely with the virtual health division of Penn State Health to develop every part of the remote monitoring program from vendor selection to workflow development and stakeholder engagement.
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Conducted thorough platform evaluations, including cost analysis and functionality testing
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Integrated RPM platform with Electronic Medical Record (EMR) system for seamless ordering
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Implemented secure data transmission protocols
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Selected user-friendly equipment for patients requiring minimal technical expertise
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Developed automated processes for kit distribution and patient enrollment
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Identified nursing interventions to rapidly address negative trends in patient data
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Implemented escalation workflows to triage and intervene to keep patients out of hospital
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Created protocols in partnership with providers for triggering follow-up telehealth consultations
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Managed change resistance through stakeholder engagement
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Established clear communication channels between care team members
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Designed comprehensive patient education programs
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Addressed technology adoption concerns
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Provided ongoing support for system usage
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Emphasized the benefits of continuous health monitoring
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Impact
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Reduced heart failure hospital readmissions, lowering the cost of care and reducing the changes of readmission penalties
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Successfully integrated RPM into the standard of care for all heart failure patients
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Reduced travel burden for patients
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Increased patient engagement with health team
By refining and expanding the program, the hospital discovered a way to deliver superior care at a fraction of the traditional cost. Patient lives improved significantly with less travel to doctor appointments and greater insight into their health day-to-day. Perhaps most importantly, patients maintained an even stronger connection to their care team through regular virtual check-ins. The hospital has now expanded the remote patient program to Bone Marrow Transplant patients and is looking for new use cases across its specialties.
In the midst of the COVID-19 pandemic, Penn State Health faced an urgent challenge: how to keep their vulnerable cardiovascular patients out of the hospital while maintaining quality care. The challenge was particularly pressing given that heart failure patients traditionally face a 50% risk of rehospitalization within six months of discharge. Mireo introduced a successful remote patient monitoring (RPM) solution through the division of Virtual Health in partnership with the academic medicine unit for heart failure. What began as a wish to reduce the risk of COVID infection soon revealed a highly effective treatment model that has since been applied to other service lines at the hospital.
Remote Patient Monitoring
Immediate Activation
Patients receive immediate support during critical transition periods.
Secure Data Transmission
Sensitive patient information remains protected with end-to-end encryption and robust security protocols.
Increased Reimbursement
Maximizes hospital revenue by optimizing Medicare and insurance reimbursement opportunities through proper documentation and coding of RPM services.
Minimal Patient Cost
Most services are covered by Medicare and other insurance providers, allowing patients to benefit from advanced health monitoring without financial burden.